MarBrisa Carlsbad Resort VACATION WELL PROMISE

High traffic areas like the hot tub, pool, fitness center, and lobby are sanitized at the beginning and end of each day, with frequent scheduled mid-day cleanings. You will notice that we have adjusted furniture to maintain social distancing and all recreational equipment checked out from the front desk will be disinfected after each use. We encourage you to use the hand sanitizer stations located throughout the resort.

Your guest room has been through an enhanced cleaning regimen and a supervisor has verified sanitization. A seal sticker on the entry door indicates the room has passed inspection and not been entered since it was cleaned and sanitized.

All surfaces have been disinfected, including the couches, chairs, beds, and pillows. Your dishes and flatware are sealed in the dishwasher, where they have not been touched since the wash cycle ran. Our housekeeping associates have gone through additional, enhanced training and certification program on a 4-step cleaning process using hospital grade products and state of the art electrostatic sprayers.

Efforts are being taken to reduce touch points while keeping you informed and inspired during your stay with us. Our Guest Directory and guide to the local area have been removed from rooms and are now available as digital magazines. Your pre-arrival and check-in communications will include links to digital resources.

For your safety and the safety of our housekeepers, we will pause our mid-week cleaning services unless requested. We will schedule a cleaning day and time to ensure the highest level of safety during the cleaning process. If you require anything to make your stay more enjoyable, our associates will provide a contactless delivery of your items in a bag left at your door.

To ensure our associate’s safety and yours, our associates will go through a health screening process prior to their shift. All associates are required to use facial coverings and to practice social distancing guidelines.

Our housekeeping associates have gone through additional, enhanced training and a certification program on a 4-step cleaning process using hospital grade products and state of the art electrostatic sprayers.

We are asking all guests to wear facial coverings and maintain social distancing when entering common areas of the resort for everyone’s protection. Complimentary hand sanitizer is placed in your room prior to check-in and we highly encourage you to use the stations placed around the resort for your convenience. Our spacious accommodations provide natural distancing for your family vacation. Large gatherings in common areas are not permitted. Should you desire more space to entertain family and friends we are available to recommend local parks in the area.

Rental Guests

As added peace of mind we offer a full refund on a cancelled reservation up to 7 days from check-in so you can book today with ease. As added flexibility, there is no fee to change a reservation up to 7 days from check-in.

Owners

You may deposit your week with our exclusive exchange network Grand Pacific Exchange (GPX) up to 6 days from check-in by calling (866) 325-6295.

Exchangers

Please refer to your exchange provider to determine what their cancellation policies are. Policies vary company to company.

Check-in

Our goal is to minimize contact while still delivering exceptional service. You will receive an email and phone call prior to check-in with detailed instructions. We understand some guests will want to speak directly with someone at the front desk. We ask that if you do need to come into the lobby during check-in that you limit it to one person and leave luggage in your vehicle.

Check-out

We will email your check-out folio and answer any questions via text or by calling the front desk.

Find answers to common questions about how we are evolving our response to COVID-19.

Before you travel, we encourage you to perform a self-assessment COVID-19 health screen. If you or any persons in your travel party are experiencing any flu-like symptoms associated with COVID-19 including fever, chills, cough, shortness of breath, fatigue, muscle ache or pain, sore throat or new loss of taste or smell or if you or anyone in your travel party have been exposed or in close contact with anyone who has been diagnosed with COVID-19, please follow the recommendations of public health officials and stay home. For additional information concerning COVID-19 or a self-assessment COVID-19 health screening, please refer to Centers for Disease Control and Prevention on their website. We reserve the right to restrict resort access for any persons experiencing or exhibiting any coronavirus or flu-like symptoms.

COVID-19 WARNING: Our resort is a lodging facility. Please consider that there is an inherent risk of exposure to COVID-19 or other infectious diseases in any place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and in some cases, death. According to the Centers for Disease Control and Prevention, EVERYONE IS AT RISK of contracting COVID-19. Older adults and those with underlying medical conditions are especially vulnerable. Although we have implemented recommended practices to promote the health and safety for all of our timeshare owners, guests and employees, we cannot ensure 100% or be held liable that our premises are free from contagions, whether caused by us or any of our guests or employees. By voluntarily entering and being present at our resort facilities, you (and each person in your travel party) acknowledge and agree to accept complete and sole responsibility of the inherent risks associated with potential or actual exposure to infectious disease contagions.

Find answers to your common questions below. If you have more specific questions, please call the Front Desk of the resort you are staying at.